Quality Management Testing Coordinator

Location: Arlington, VA
Date Posted: 09-11-2017
Employer:  The Washington Language Center is a Small, Veteran Owned Business (SVOB) that provides US Government, military, and multi-national corporations with high quality language and cultural training, testing, translation and interpreting services. WLC operates over 80 global and minority languages. WLC delivers tailored and cost-effective language training to client needs through agile practices. Training services are adaptable to one-on-one, small to large group learning, as well as virtual distance learning. WLC instructors and cultural presenters are native speakers who are highly trained in communicative teaching methods, multi-lingual, and multi-culturally competent. We match client training needs with our instructors’ expertise so that complex subject matter can be covered with confidence.

Job Summary:  The Quality Management Testing Coordinator will work onsite at the School of Language Studies (SLS) at the US Department of State’s Foreign Service Institute (FSI) in Arlington, VA.  FSI provides foreign language training, testing and other language support services to DOS employees and other government agencies in over 70 foreign languages.  Enrollments in the school surpass 2000 students annually including up to 1000 distance learning enrollments. 

The Quality Management (QM) Coordinator for Testing is responsible for developing and coordinating quality assurance and control processes in the Language Testing Unit (LTU). As a testing and measurement expert, the QM Coordinator collects and analyzes test score data to gather evidence of test validity and reliability, advising the LTU accordingly on impact factors, such as rater training, testing procedures and the design and development of new tests, as needed. The QM Coordinator carries out his/her responsibilities under the guidance of the Division Director, in consultation with the Heads of Training and Operation, and with the support of the QM team.
Job Description:  Quality Management Testing Coordinator
The Contractor will:
  • Design, implement and coordinate a comprehensive quality management program for the Language Testing Unit.
  • Organize and improve test data reporting and analysis to track in-house testing trends and vendor performance on outsourced tests.
  • Coordinate test review processes, including responses to test review requests and mediation in cases of test score discrepancies.
  • Coordinate testing materials development and refresh.
  • Coordinate and conduct validity and reliability studies.
  • Assess the need to update test procedures and propose initiatives when appropriate.
  • Advise on and draft policies and guidelines related to testing processes and procedures.
  • Support School-wide initiatives related to testing and assessment.
  • With minimal direction from the COR, ACOR, or GTM, propose, plan and conduct evaluation tasks or projects leading groups or executing single-handedly. Tasks and projects include but are not limited to instructional research and institutional (management) data handling and analysis.
  • With minimal direction from the COR, ACOR, or GTM, perform assigned tasks for the development, editing, and review of SLS-relevant evaluation reports, proposal drafts, SLS-specific evaluation policies and procedures, and reference materials on request. All materials become the property of the United States Government, and the Contractor may not copy or reproduce them in any way for use outside of FSI, share them by any means outside of FSI, or publish them in any way without the express permission of the Government.
  • Adhere to all copyright guidelines and restrictions and follow FSI and SLS procedures regarding copyright.
  • With minimal direction from the COR, ACOR, or GTM, provide expert advisory services to SLS staff and lead teams as needed in determining research objectives, creating evaluation plans, designing and delivering evaluative instruments, and analyzing, interpreting, and determining implications of evaluation results.
  • Review evaluation plans for proposed projects for effectiveness and provide recommendations as needed.
  • As directed, design and/or maintain a database for tracking evaluation project timelines and completion.
  • With minimal direction from the COR, ACOR, or GTM, research evaluation models and systems for potential implementation in SLS and draft proposals for improving evaluation models and systems in SLS.
  • Develop and deliver SLS-relevant in-service staff development workshops designed to build skills in effective training evaluation and data analysis.
  • With minimal direction from the COR, ACOR, or GTM, develop and deliver oral briefings on SLS evaluation projects and results.
  • On request, review existing research, analysis, and reported results to assess validity of reported outcomes.
Required Qualifications:
  1. MA/MS or Ph.D., or foreign equivalent degree in a relevant field.
  2. A minimum of five (5) years of experience in evaluation design and delivery in an educational context
  3. A minimum of five (5) years of experience in evaluation design and delivery in an educational context and/or a minimum of five (5) years of experience using qualitative and quantitative methods in social science research.
  4. Ability to speak and write clearly on topics related to evaluation.
  5. Possess independently-obtained work authorization with a minimum of one year remaining in US employment eligibility. 
Additional Preferred Qualifications:
  1. Experience managing the design and implementation of comprehensive organizational systems preferred.
  2. Experience teaching or researching adult learners of foreign languages preferred.
  3. Experience designing and delivering evaluation-related training to educators preferred.
Clearance:  National Agency Check with Inquiries (NACI), background check
Grade:  Evaluation Specialist II
Location:  The School of Language Studies (SLS) at the U.S. Department of State’s (DOS) Foreign Service Institute (FSI), Arlington, Virginia 
Job Type:  Full Time
 We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
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